Silvia Health Co., Ltd. Service Refund Policy
Hello. This is Silvia Health Co., Ltd. (hereinafter referred to as the “Company”). This refund policy outlines the Company's policies applicable to refunds in relation to Article 4 of the Company's Terms of Service (hereinafter referred to as the “Terms of Service”). Please be sure to review this policy before using the Company's services.
Chapter 0. General Provisions
- Article 0 (Service Voucher)
'Service Voucher' refers to the subscription service voucher as defined in Article 5.
- Article 1 (Payment Amount)
‘Payment Amount’ refers to the actual amount paid by the member to purchase a Service Voucher after applying any discounts, coupons, etc. When processing a refund, financial transaction fees, taxes, and public dues may be deducted from the Payment Amount.
- Article 2 (Usage Period)
‘Usage Period’ refers to the period during which a member can use paid content after purchasing a service.
- Article 3 (Monthly Fee)
‘Monthly Fee’ refers to the amount calculated by dividing the Payment Amount paid by the member for the service by the number of months in the Usage Period. For example, if a member paid 300,000 KRW for a 3-month Service Voucher, the Monthly Fee would be 100,000 KRW.
- Article 4 (Commencement of Usage Period)
The Usage Period begins on the date of payment. However, if the service is not available on the payment date, the Usage Period will begin on the date the service becomes available.
Chapter 1. Subscription Service Voucher
- Article 5 (Subscription Service Voucher)
A Subscription Service Voucher is a paid service product that a member purchases by paying a certain fee to use the subscription services provided by the Company.
- Article 6 (Refund for Subscription Services)
The standard for determining the refund amount varies depending on the period of content usage. The specific criteria for the refund amount are as follows:
Standard | Refund Amount |
If content has not been used | Full refund of the initial Payment Amount |
Less than 1/3 of the content usage period has elapsed | 2/3 of the initial Payment Amount |
Less than 1/2 of the content usage period has elapsed | 1/2 of the initial Payment Amount |
1/2 or more of the content usage period has elapsed | No refund |
Chapter 2. Service Refund
- Article 7 (Refund Method and Processing Time)
If you wish to request a refund, please submit your request to cs@silviahealth.com or contact us after adding @silviahealth on KakaoTalk Plus Friend.
As a general rule, refunds will be processed through the same payment method used for the service. However, if a refund through the original payment method is difficult due to reasons such as the expiration of the transaction period, a cash refund may be provided.
To proceed with the refund, you must provide accurate bank account information and the name of the account holder. The Company is not responsible for any issues arising from incorrect account information provided by the member. To ensure accurate and prompt processing, please provide a detailed reason for the refund. Once a refund request is submitted, it will be processed according to the refund policy.
It takes up to 5 business days to process a refund request. After the request is processed, the time it takes for the refund to be completed varies by payment gateway but is typically within 2-4 business days. If there is a delay in receiving the refund, you may contact the bank of the account you provided for the refund after confirming the Company's approval of the refund.
- Article 8 (Refund Amount)
The refund amount will be calculated based on the 'Payment Amount' in accordance with this Service Refund Policy.
The refund amount will be calculated by rounding down to the nearest whole number. The Company may deduct financial transaction fees, taxes, and public dues from the refund. In the case of bank transfers (virtual accounts), a separate refund fee may be deducted according to the payment gateway's policy.
If the payment was made using a coupon or other promotional discount, the refund will be the remaining balance after deducting the amount corresponding to the number of uses based on the regular price of the Service Voucher from the Payment Amount.
Chapter 3. Miscellaneous
- Article 9 (Company's Exemption from Liability)
If a user violates the provisions of the Terms of Service and the counseling consent form, the user will no longer be able to receive the Company's services. If a member seriously violates relevant laws or the Terms of Service, the Company may refuse a refund as stipulated in the Terms of Service and its policies.
The Company will provide prior notice of equipment inspection and maintenance for service improvement within a reasonable time through the notice page. In such cases, the Company is not liable for refunds due to service interruptions. If a service is suspended or a problem occurs due to the intentional or negligent act of a third party, excluding the Company and its affiliated counselors, the Company will provide a post-notification. In such cases, the Company is not liable for refunds.
- Article 10 (Amendment of Policy)
The Company may amend this policy to the extent that it does not violate relevant laws such as the 「Act on the Regulation of Terms and Conditions」 and the 「Act on Consumer Protection in Electronic Commerce, Etc.」
If the Company amends this policy, it will notify members of the main amendments and the effective date by electronic means 7 days prior to the effective date. However, if the amendments are unfavorable to the members, the notice will be given 30 days prior to the effective date.
If a member does not express their refusal to the amended terms and conditions within 7 days after the effective date, the member is deemed to have approved the amended terms and conditions.
If you have any questions regarding the Company's services, please contact Silvia Health Channel Talk (weekdays 10:00-19:00).
- Date of Announcement: October 10, 2025
- Effective Date: October 13, 2025
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